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Click for more information - updated at: 11:49 PMService Quality Performance
Service Quality (SQR) Performance: 2025 - 2026
Service Quality Regime (SQR) Service Quality Area Benchmark Period 1
(01/04/25 to 26/04/25)
Stations Ambience and Assets 86% 77.31%
Stations Cleanliness and Graffiti 89% 80.42% Stations Information 90% 73.58% Stations Ticketing and Staffing 94% 100% Trains Ambience and Assets 93% 91.07%
Trains Cleanliness and Graffiti 95% 91.43% Trains Information 92% 92.44% Customer service Staff Helpfulness 96% 100% Customer service Online Information 96% 98.57% Last updated 8 May 2025 - This page is updated every 4 weeks
Service Quality (SQR) Performance: 2024 - 2025
Service Quality Regime (SQR) Service Quality Area Benchmark Period 1
(01/04/24 to 27/04/24)Period 2
(28/04/24 to 25/05/24)Period 3
(26/05/24 to 22/06/24)Period 4
(23/06/24 to 20/07/24)Period 5
(21/07/24 to 17/08/24)Period 6
(18/08/24 to 14/09/24)Period 7
(15/09/24 to 12/10/24)Period 8
(13/10/24 to 10/11/24)Period 9
(11/11/24 to 07/12/24)Period 10
(08/12/24 to 04/01/25)Period 11
(05/01/25 to 01/02/25)Period 12
(02/02/25 to 01/03/25)Period 13
(02/03/25 to 31/03/25)
Stations Ambience and Assets 82% 81.10% 93.29% 78.99% 84.10% 84.20% 90.18% 87% 84.83% 85.13% 80.36% 79.95% 75.29% 75.51% Stations Cleanliness and Graffiti 89% 87.94% 85.82% 89.61% 84.18% 84.94% 85.88% 90.78% 88.60% 86.50% 84.28% 93.71% 77.34% 70.74% Stations Information 85% 76.35% 84.19% 83.09% 85.34% 80.75% 86.40% 77.59% 86.89% 81.87% 78.64% 83.42% 76.29% 70.70% Stations Ticketing and Staffing 93% 93.18% 100% 98.68% 93.49% 83.02% 95% 86.56% 87.37% 83.87% 82.48% 89.11% 76.94% 100% Trains Ambience and Assets 92% 92.90% 93.26% 93.40% 93.72% 91.78% 93.95% 91.57% 91.66% 91.08% 89.59% 88.49% 91.37% 90.92% Trains Cleanliness and Graffiti 95% 93.74% 94.15% 90.13% 93.64% 94.84% 92.60% 94.22% 97.03% 92.36% 93.64% 93.58% 94.12% 96.02% Trains Information 91% 92.02% 93.59% 88.33% 87.68% 89.92% 91.21% 89.74% 93.61% 94.37% 91.39% 86.02% 83.33% 91.22% Customer service Staff Helpfulness 94% 93.33% 95.18% 91.67% 96.67% 95% 96.67% 98.33% 98.33% 98.33% 99.33% 96.67% 96.67% 98.33% Customer service Online Information 92% 98.57% 100% 100% 97.14% 100% 100% 100% 98.57% 93.57% 98.57% 98.57% 100% 100% Service Quality Performance past results 2023 - 2024
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