Edinburgh

Edinburgh station
Princes Street
Edinburgh
Lothian
EH1 1BB
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Station Message

Engineering work is taking place on various weekends on the West Coast Main Line from 29 March 2025 until Sunday 8 June 2025.

The replacement bus locations have been changed to accomodate the increased number of buses running to and from Edinburgh station:

  • Avanti West Coast and TransPennine Express buses will drop off on Jeffrey Street and pick up from Market Street
  • CrossCountry buses will drop off on Market Street and pick up from Jeffrey Street

Please note, these locations are only during the planned engineering works. The replacement bus locations will be in the usual location during live disruption incidents.

Edinburgh at a glance

  • Ticket Office
  • Ticket Machine
  • Prepurchase Collection
  • Car Park
  • Step Free Access
  • Toilets
  • WiFi
  • Bus Services
  • Cycle Storage Sheltered

Station details

Accessible Public Telephones

Available in part on the main concourse during Station Opening times

Accessible Taxis

Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.

Accessible Ticket Machines

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

Customer Help Points

There is a Customer Information Point in the Main Concourse opposite the main departure boards.

Impaired Mobility Set Down

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

  • LNER - 03457 225 333
  • Avanti West Coast - 03453280253
  • ScotRail - 0845 6015 929

Induction Loop

Yes

National Key Toilets

At entrance to Public Toilets

Ramp For Train Access

Yes

Staff Help Available

Monday to Friday – 04:00 to 00:45 Saturday – 04:00 to 00:45 Sunday – 06:00 to 00:45

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

The Mobility Assistance Room is located opposite platform 4.

Step Free Access

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Wheelchairs Available

Yes

This station does not offer

Accessible Booking Office Counter

Penalty Fares

Applicable Operators: Network Rail

Prepurchase Collection

Yes

Smartcards

SmartcardIssue : No
SmartcardTopup : No
SmartcardValidator : No

Ticket Machine

Yes

Ticket Office

Monday to Friday – 06:00 to 22:00 Saturday – 06:00 to 22:00 Sunday – 07:00 to 22:00

In the Travel Centre

Bus Services

Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com

All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info

Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com

Car Park

New Street: Long Stay - 617 spaces
Monday to Friday – 04:00 to 00:45 Weekend – 06:00 to 00:45

Cycle Storage Availability

Yes

Cycle Storage Cctv

Yes

Cycle Storage Location

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Cycle Storage Sheltered

Yes

Cycle Storage Spaces

223 spaces

Cycle Storage Type

Stands, Wheel Racks

Rail Replacement Services

ScotRail bus replacements:

Pick up/ Drop Off: Preplanned works- Waterloo Place- What3words

Emergency Buses- Outside Leonardo Hotel, Jeffrey St- What3words

TransPennine Express rail replacements:

Taxis pick up at Calton Road, buses pick up from Market Street.

Taxi Rank

Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.

Customer Service

Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.

Left Luggage

Yes

Lost Property

Monday to Friday – 09:00 to 17:30

Staffing Level

Full time

Atm Machine

Located on concourse Located by the ticket office

Baby Change

Female toilets,Male toilets,

First Class Lounge

Monday to Friday – 06:30 to 21:00 Saturday – 09:00 to 17:00 Sunday – 09:45 to 19:00

Located: the LNER lounge is opposite platform 4.

Tickets Accepted in London North Eastern Railway First Class Lounge:

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
  • Any London North Eastern Railway First Class packages
  • First Advance (routed LNER & connections)
  • LNER First Class Reader Offer (routed LNER & connections)
  • LNER First Class Flat Fare (routed LNER & connections)
  • LNER Rewards First Class Leisure Single (routed LNER & connections)
  • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
  • Inclusive Tour Tickets (eg. Superbreak)
  • Weekend First
  • Caledonian Sleeper First Class

Restricted tickets: All First Class tickets valid only on other train operators.

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.

Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.

Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

Wi-Fi: Yes

Showers: Accessible showers are currently unavailable due to refurbishment.

Refreshment Facilities

Coffee shop Public House/Bar Food outlet (Seating available)

Toilets

Yes

Waiting Room

Yes

WiFi

Yes

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